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“AT&T's DSL customers who self-install their service or have other basic questions about the service” |
AT&T To Bring 2,000 Outsourced Jobs In-House : New Jobs Provide DSL Customer Support SAN ANTONIO, /PRNewswire-FirstCall/ -- AT&T Inc. announced today that approximately 2,000 previously outsourced technical support jobs will be added to the AT&T payroll. The jobs - which have been outsourced both domestically and overseas - are related to supporting AT&T's DSL customers who self-install their service or have other basic questions about the service. "This is one more example of how we're working together with our union to add jobs in growing parts of our company," said Bill Blase, executive vice president-Labor Relations. "We're pleased that the Communications Workers of America has recognized the mutual importance of creating these jobs with competitive wages and benefits that enhance the company's ability to compete while creating good jobs." The company is currently assessing where to locate the jobs, which will be added to the AT&T payroll by the end of 2008. The DSL jobs are the second group of jobs that the company and the union have agreed to create in recent months. Previously the company and most regions of the CWA agreed on a contract covering premises technicians who will perform installation work at customer homes for AT&T's new U-verse(SM) video service. Hiring of those workers is under way as the product is rolled out. Note: This AT&T release and other news announcements are available as part of an RSS feed at http://www.att.com/rss . About AT&T AT&T Inc. is one of the world's largest telecommunications holding companies and is the largest in the United States. Operating globally under the AT&T brand, AT&T companies are recognized as the leading worldwide providers of IP-based communications services to business and as leading U.S. providers of high speed DSL Internet, local and long distance voice, and directory publishing and advertising services. AT&T Inc. holds a 60 percent ownership interest in Cingular Wireless, which is the No. 1 U.S. wireless services provider with 57.3 million wireless customers. Additional information about AT&T Inc. and AT&T products and services is available at http://www.att.com . |
